So I just happened to be leafing through an issue of Information Week and I ran across an article that was talking about how IT is run over at Coke. In a nutshell, the article was a glowing review of the changes that Jean-Michel Ares has been making. However, what really caught my eye was a discussion about how Coke is running their product manager activities. It turns out that Coke currently has over 450 separate brands including Coke, Diet Coke, Minute Maid, Dasani, etc. Just how can product managers at Coke possibly manage so many different products globally?
Perhaps because of the IT focus of the article, there was a lot of discussion about an application that Coke has implemented to help it track all of it’s ongoing projects. They selected an application called Clarity from CA (are they still in business?) It appears as though they have mated this app with an Oracle DB and now use it to track all of their development projects. What was interesting is that Coke appears to use a gate process as their project management process that most companies use as a way to remind themselves to kill a project if market conditions have changed – just getting the green light for a project does not mean that it will ever see the light of day.
Coke is in the process of moving to a new way of managing their products (product managers pay attention!) They are getting ready to implement a new application called the Common Innovation Framework. The reason that Coke gives for doing this is that they want to provide a global view into their product pipeline. It appears as though they are trying to set up a form of knowledge sharing in the hopes that product managers in different countries will search for brand or beverage ideas that worked well in other countires. Oh yeah, they are also hoping that if they have duplicate efforts going on at the same time, this application will allow those to be spotted and combined.
It appears as though the future that Coke’s Product Managers are working towards will allow them to quickly identify customer’s changing tastes, rapidly introduce new products, and kill off products that are no longer meeting customer’s needs. Interestingly enough, Coke views Japan as being the leading market for new products because their consumers quickly get bored with existing products and are always looking for something new. As products die in Japan, they get pulled there and can be introduced in new markets.
It sure looks like there is no shortage of information available to Product Managers at Coke. The entire company has standardized on SAP’s ERP application and they have even been able to extend it down into parts of their bottler and distributor network. The big challenges at Coke appear to be that the costs of raw materials are rising at the same time that consumption of their flagship product, Coke, is declining due to changing consumer tastes. What this all means is that Product Mangers at Coke need to move quickly. Coke has a number of competitors: Pepsi, of course, but also 100’s of local brands that have been fine tuned to meet local tasts.
We all know that relations between departments are never perfect, no matter what people tell magazine reporters. I suspect that the 450+ Product Managers at Coke had their own thoughts about the new product tracking applications that were put in. However, Coke is a successful company that has very deep pockets. One can only hope that at least some of their Product Managers have been able to build bridges to the IT, bottling, and regional teams in order to simplify and smooth out the challenges associated with trying to “… teach the world to sing…”